Return & Refund Policy

Welcome to kidsculturellp.com. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order.
After 24 hours, cancellation is not guaranteed as the order may already be processed.
To cancel an order, please contact our Customer Support at customercare@kidsculturellp.com with your order details.

2. Return Eligibility

Items are eligible for return only if all of the following conditions are met:

Return request is made within 7 days of delivery.
Item is unused, unworn, and in original condition.
All original tags, labels, and packaging are intact.
Delivery invoice/order confirmation is submitted.

3. Items Not Eligible for Return

The following items cannot be returned:

Items marked Final Sale or Non-returnable
Personalised/customized products
Undergarments and swimwear (for hygiene reasons)
Digital products, gift cards, downloadable content

4. How to Request a Return

To request a return:

Email us at customercare@kidsculturellp.com
Subject line: Return Request – Order #[OrderID]
In the email, include:
- Full name
- Order number
- Reason for return
- Photo of the product (if damaged/defective)

After your request is reviewed, we will respond within 2 business days with further instructions.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged/defective or we shipped the wrong product.
Always keep your return tracking number.

6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

Refund will be credited back to your original payment method within 7–10 business days.
Shipping charges (if any) are non-refundable except in cases of defective/wrong item.